Our Purpose, Mission & Vision
Guided by values that place people at the centre of everything we do
Our Purpose
To empower people with disability to live fulfilling, self-determined lives with dignity, respect, and genuine community connection.
Our Mission
To deliver high-quality, person-centred NDIS supports that honour participant choice, build capacity, and promote inclusion, underpinned by ethical practice and continuous improvement.
Our Vision
A society where every person with disability is valued, their rights are upheld, and they have equitable access to opportunities that enable them to thrive.
Alignment with NDIS Objectives
Our purpose is directly aligned with the objectives of the National Disability Insurance Scheme, ensuring every service we provide contributes to the broader goals of the NDIS.
Empower Choice and Control
Support participants to exercise genuine choice and control over their lives, including where and how they receive support, who provides it, and how goals are pursued.
Build Independence and Capacity
Develop skills, confidence, and capabilities that enable participants to achieve their goals and live as independently as possible.
Foster Community Inclusion
Break down barriers to participation and support meaningful engagement in community, employment, education, and social opportunities.
Uphold Rights and Dignity
Protect and promote human rights, dignity of risk, and the inherent value and contribution of every person.
Ensure Safety and Wellbeing
Provide services in a safe, trauma-informed environment that prioritises participant wellbeing and safeguarding.
Deliver Quality and Innovation
Continuously improve our services through evidence-based practice, participant feedback, and innovative approaches to support.
Our Commitment to Person-Centred Practice
Person-centred practice is not just a philosophy—it's the foundation of how we work. This means:
- You are the expert in your own life, and your voice drives decision-making
- Your goals, aspirations, and preferences shape the support you receive
- We focus on your strengths and what's possible, not deficits or limitations
- Support is flexible, responsive, and evolves as your needs and goals change
- You are supported to take informed risks and learn from experiences
- Your cultural identity, values, and connections are respected and upheld
We are accountable to you, your family, and the disability community to deliver on these commitments with integrity, transparency, and continuous reflection on our practice.
Continuous Quality Improvement
We are committed to learning, growing, and improving our services based on participant feedback, evidence-based practice, and regular audits. Quality improvement is embedded in our operations through:
- Regular participant satisfaction surveys and feedback mechanisms
- Internal audits and compliance monitoring
- Staff training and professional development
- Review of incidents and complaints to identify systemic improvements
- Collaboration with peak bodies, advocacy organisations, and the disability community
