Policies & Governance
Our commitment to quality, safety, and ethical service delivery
NDIS Practice Standards Compliance
Compassionate True Care is registered with the NDIS Quality and Safeguards Commission and complies with all applicable NDIS Practice Standards. Our policies and procedures are designed to meet and exceed regulatory requirements, ensuring the highest standards of quality, safety, and participant outcomes.
This section outlines our policy frameworks across key domains. Full policy documents are available to participants, families, and stakeholders upon request.
NDIS Code of Conduct
All workers and the organisation comply with the NDIS Code of Conduct, which sets out expectations for ethical, safe, and respectful behaviour. We act with integrity, respect rights, and prevent harm.
How to Access Our Policies
Participants and stakeholders can request full policy documents at any time. Policies are available in accessible formats including Easy Read and translated versions.
Contact us via phone, email, or in person to request policy documents or discuss any questions about our governance and compliance frameworks.
External Oversight and Accountability
In addition to internal governance systems, we are accountable to:
- NDIS Quality and Safeguards Commission (registration, audits, incident reporting, complaints)
- State and federal regulatory bodies (health, disability, privacy, workplace safety)
- Independent auditors (regular certification audits against NDIS Practice Standards)
- Participants and the disability community (feedback, complaints, co-design)
We maintain transparent reporting and welcome external scrutiny as part of our commitment to accountability and continuous improvement.